Cancellation & Refund Policy

Last updated 19 October 2026

How top-ups, failures and refunds work on ChargeMyAI, operated by Wohnmohr.

Top-ups

A top-up adds prepaid credit to your ChargeMyAI balance. Credit is added only after your payment is confirmed by Razorpay, and is then available immediately to use across any app that uses ChargeMyAI.

A reply that fails costs you nothing

If a cloud reply cannot be delivered, the amount for that reply is automatically returned to your balance — you are not charged for a failed reply.

Failed or duplicate payments

If money left your account but the top-up did not credit, or you were charged twice, email us at [email protected] with the payment reference. Once confirmed, we refund the affected amount to the original payment method, usually within 5–7 business days (the time your bank takes may vary).

Unused balance

Prepaid credit is spent as you use AI and is otherwise non-refundable, because it pays for a service delivered on demand. If you believe a charge was made in error, contact us and we will look into it fairly.

How to reach us

For any payment or refund question, email [email protected] with the email you signed in with and the app you used. See the Contact page for full details.

Last updated 19 October 2026.